? Frequently Asked Questions

Absolutely. Tray Selector fully supports duplex (two-sided) printing. Configure the setup to direct the first two pages to a single tray, ensuring duplex pages print on both sides correctly.

Our support team provides guidance on establishing separate printer drivers optimized specifically for duplex-only printing scenarios. This allows you to have dedicated profiles for single-sided and duplex printing.

Yes. This is a very common request from people who have duplex printers. You can create multiple profiles for the same printer with different settings.

For example, create one profile called "Letter - Single" for single-sided printing and another called "Letter - Duplex" for two-sided printing. An online tutorial is available to guide you through the configuration steps.

For Tray Selector to control your printers effectively, the paper and tray selections within the printer driver need to be set to the defaults or "Auto Select."

Troubleshooting steps:

1. Open your printer properties from Control Panel
2. Check that paper source is set to "Auto Select" or "Printer Default"
3. Verify device-level tray configuration allows software control
4. Restart Microsoft Word after making changes

Yes. Tray Selector accommodates multiple printers seamlessly. Many law firms and offices leverage this capability to enable single-click printing across various devices on their network.

For example, you could have profiles for "Office Printer," "Color Printer," and "Reception Printer" - all accessible from the same Tray Selector ribbon in Word.

Each individual profile works with one printer. However, you can create different profiles targeting different printers.

The "Extra Copies" feature enables printing full documents to multiple printers simultaneously via a single button click. This is perfect for scenarios where you need copies on different devices.

Yes. Click the settings button on the Tray Selector printer setup utility and select the profile from which you want to print an envelope.

Enable the envelope printing option and select your destination printer and tray. This is particularly useful for law firms that frequently mail correspondence with matching envelopes.

Yes. Some users have documents which repeat every X pages and they want to treat each segment as a separate document.

Simply designate the segment length in your profile settings, and Tray Selector will automatically divide and print your document accordingly. This is useful for forms, contracts, or any repeating document structure.

Yes. Tray Selector works seamlessly with PDF printers by treating them as standard printer destinations.

It's compatible with Adobe's PDF driver and free alternatives like PDFCreator. This allows you to create profiles that automatically save documents as PDF files.

Tray Selector handles mail merge documents effortlessly. Instead of using Word's standard merge print options, simply click your Tray Selector profile button.

The application will prompt you to confirm that you want to print the merged letters using your configured tray settings. This ensures each letter prints correctly with letterhead on the first page.

To uninstall Tray Selector:

1. Open Control Panel
2. Go to "Programs and Features" (or "Add/Remove Programs")
3. Locate "Tray Selector" in the list
4. Click "Uninstall" or "Remove"
5. Follow the on-screen prompts to complete removal

You can purchase Tray Selector by filling in our online form. After purchase, you'll receive:

• Your unique license key via email
• An invoice for your records
• Setup instructions

Subscriptions auto-renew annually, provided your payment information remains current. You can cancel at any time.

Yes. You can purchase a site license for a specific number of users. We offer attractive volume discounts for larger deployments.

Contact our team for bulk pricing information tailored to your organization's size and needs.

Yes. Our professional development team is continuously working to improve Tray Selector and add new features based on user feedback.

We welcome suggestions and feature requests via our contact form. Many of our best features have come directly from user suggestions.

Yes. We provide comprehensive email support via our contact page.

What's included:

• First-year support and upgrades included with purchase
• Priority support for enterprise customers
• Setup assistance and configuration help
• Troubleshooting and technical guidance
• Extended support available with subscription renewal

Yes. For large-scale deployments across multiple machines, we can provide an MSI installer package.

This is particularly useful for IT departments managing enterprise deployments. Contact our support team to request the MSI file and deployment documentation.

Yes. For centrally-managed deployments, there are registry configurations available that allow you to:

• Hide the settings button from users
• Mark profiles as read-only
• Lock down printer configurations
• Standardize settings across your organization

Contact our support team for detailed implementation guidance tailored to your security requirements.